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Terms · CCP.

The documents that govern how we deliver services to clients. Published here so clients and prospective clients can read them in full, any time. Each document is a standalone page with its own table of contents and print-to-PDF.

Umbrella agreement

The legal relationship between CCP and the Client. Every plan sits under this document.

  1. 01

    Master Terms of Service

    Definitions, fees and payment, liability, confidentiality, intellectual property, force majeure, termination, dispute resolution.

Product descriptions

What we deliver under each plan. The plans sit below the Master Terms of Service.

  1. 01

    Managed IT (base)

    Helpdesk, cyber security, monitoring and patching, Microsoft 365 management, quarterly Security & Tech Review.
  2. 02

    Managed IT + Services

    Everything in base, plus email signature management, cloud printing, cloud phone, internet and web hosting.
  3. 03

    Managed IT + Compliance

    Everything in base, plus cyber training, application control, centralised logging, vulnerability scanning, vendor management, and the Technology Success Program.
  4. 04

    Managed IT Complete

    Everything across the three plans, delivered as a single bundle on a single invoice with a single accountable team.

Shared definitions

Documents referenced by the Master Terms of Service and every product description.

  1. 01

    Client Security Baseline Obligation

    The non-negotiable security controls every client must maintain. Enforceable under the agreement.
  2. 02

    Legal glossary

    Plain-English explanations of the technical and legal terms used across the product descriptions.
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