You said · We had a breach or close call
Industry · Health and aged care
We need to recover from a breach or close call now.
A breach in health or aged care is not just a technical failure. It is a regulatory event with immediate obligations to the Office of the Australian Information Commissioner, the Aged Care Quality and Safety Commission, and the NDIS Quality and Safeguards Commission. The first hour determines whether you contain the damage or watch it spread through your practice management platform. We focus on stopping the bleed, verifying backup integrity, and restoring normal operations without repeating the mistake.
What this usually looks like
What a breach looks like in your practice.
The incident usually starts with a phishing email that bypasses your gateway, a compromised vendor account, or a misconfigured cloud share. The attacker gains access to patient records, financial data, or operational systems. In a clinic with 20 to 250 staff, the lateral movement is fast. You might notice the delay when invoices are redirected or when a GP finds their patient notes altered.
The pressure comes from multiple regulators. You must report eligible data breaches under the Privacy Act within 30 days. The Aged Care Quality and Safety Commission requires immediate notification of serious incidents. NDIS providers face strict safeguarding obligations. Your cyber insurance policy will demand evidence of your incident response plan and your backup restoration capabilities.
Most practices do not have the bandwidth to investigate this internally while trying to see patients. The risk of reinfection is high if the initial vulnerability remains open. You need an external team that understands the specific tools you use, such as Best Practice, Medical Director, or ZedMed, and the sensitive data they hold.
Where we'd start
Where we start immediately.
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Step 01
Contain and assess the scope
We isolate affected endpoints and revoke compromised credentials within minutes. We analyse the attack vector to determine if the threat actor is still inside your network. We check your practice management platform, email archives, and shared drives for signs of data exfiltration. This step stops the spread and gives you a clear picture of what was exposed.
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Step 02
Verify and restore from clean backups
We do not trust your last backup without testing it. We verify the integrity of your backups before initiating any restoration. We restore your systems to a known good state, ensuring that no malware or backdoors remain. We prioritise the restoration of critical clinical and financial systems to get your practice running again.
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Step 03
Harden and report
We implement immediate controls to prevent recurrence, such as enforcing MFA on all admin accounts and patching the specific vulnerability exploited. We assist you with the required regulatory notifications, providing the technical evidence needed for the OAIC and other bodies. We then review your security posture to address gaps in identity management and email security.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.