You said · MSP isn't cutting it
Industry · Finance, advisers, accountants, AFSL
Your current IT provider is costing you more than you think.
We hear the same story from financial services firms across Perth and regional WA. The tickets sit in a queue for days. The helpdesk staff in India do not know your XPLAN or Iress environment. The monthly invoice arrives with vague line items that look like upsell attempts. You are left holding the bag when a licensee annexure or an insurance renewal demands proof of security posture.
What this usually looks like
What 'not cutting it' looks like in financial services.
The pressure is regulatory and operational. APRA CPS 234 requires strict incident reporting and third-party risk management. Your current provider likely offers no visibility into this. When a broker questionnaire arrives, the answers are delayed or generic. The risk is that your AFSL compliance or SMSF audit trail is compromised by a simple breach that a competent local team would have prevented.
The tools you rely on are critical. XPLAN, Class Super, BGL, or MYOB cannot afford downtime. When your MSP treats your finance stack like a generic office network, configuration drift sets in. Updates break integrations. Backup restores fail because they were never tested. You are gambling your licence to operate on their negligence.
The cost is not just the monthly fee. It is the opportunity cost of your team waiting for help. It is the compliance gap that makes insurance renewals expensive or impossible. It is the reputational damage when client data is exposed because someone 'mostly' secured the environment. That is not a service model. It is a liability.
Clients switch to us because we take ownership. We do not hide behind offshore tickets. We do not charge for every mouse click. We provide the specific technical rigour that financial services regulators and insurers expect. The transition is about stopping the bleed and installing competence.
Where we'd start
Where we would start immediately.
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Step 01
Audit the damage and secure the perimeter
We begin with a full inventory of your assets and access points. We check for lingering credentials from your old MSP. We enforce MFA on all critical financial systems and ensure endpoints are patched. We review your backup integrity against your specific applications like XPLAN or Class Super. This is not theoretical. We fix the holes that are open right now.
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Step 02
Clarify the commercial relationship
You need to know exactly what you are paying for. We provide fixed-fee pricing with every line itemised. We explain every invoice line item. We align our service levels with your business hours and your regulatory deadlines. No more guessing if the next bill is fair. You pay for results, not for your provider's inefficiency.
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Step 03
Align with financial services obligations
We map your IT setup to APRA CPS 234, Privacy Act, and AUSTRAC requirements. We prepare the evidence you need for broker questionnaires and insurance renewals. We ensure data sovereignty is maintained for all client information. We become the technical partner that your licensee or compliance officer can rely on. You get a provider who understands the sector.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 0+
- Loved clients
- 0+
- Aussie techs
- 0%
4.8 average · 46 reviews on Google
“The new investors are making us offshore IT. It sucks. You guys were perfect. I don't want to change.”
Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.