You said · Current IT provider failing
Industry · Health and aged care
We take over when your current MSP stops delivering.
Tickets sit in a queue for days. The offshore helpdesk cannot see your systems or recognise the clinical software on them. Invoices come back unreadable. The trust is gone, and the practice manager is tired of being the escalation path. You need an Australian team that will answer the phone, already know your environment, and actually fix the problem.
What this usually looks like
What failure looks like in health and aged care.
Your practice management platform is Best Practice, Medical Director, or ZedMed. It holds My Health Record data, NDIS participant records, and sensitive clinical notes. When it slows down or goes offline, you cannot see patients. You lose revenue. You break compliance.
Your current provider treats your environment as a generic Windows box. They do not know the specific security requirements of the Aged Care Quality and Safety Commission. They do not understand the Privacy Act obligations for allied health data. They offer upsells for services you do not need while ignoring the controls you actually require.
The risk is not just downtime. It is the gap between your actual security posture and what your insurers and regulators expect. When the next audit lands, you need evidence of patching, backup integrity, and access control. You need that evidence now, not after a breach.
Where we'd start
Where we start to stabilise your operations.
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Step 01
Audit the current state and stop the bleeding
We review your existing contracts, invoices, and security logs. We identify the gaps in your endpoint protection and backup integrity. We map your identity lifecycle to ensure former staff cannot access patient data. We stop the upsell cycle and focus on what keeps your clinics open and compliant.
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Step 02
Secure the practice management environment
We harden your Best Practice, Medical Director, or Genie environments. We enforce MFA on all admin accounts and remote access points. We configure backup schedules that are tested monthly, not just scheduled. We ensure your AI-scribe tools and cloud integrations meet the Privacy Act requirements for data handling.
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Step 03
Establish clear reporting and response
We replace the opaque invoices with clear monthly reports. We set up local support for your IT-adjacent staff. We align your security controls with the Essential Eight maturity levels required by most cyber insurers. You get a named technician in Welshpool who knows your systems.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 0+
- Loved clients
- 0+
- Aussie techs
- 0%
4.8 average · 46 reviews on Google
“The new investors are making us offshore IT. It sucks. You guys were perfect. I don't want to change.”
Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.