You said · Our current IT provider isn't cutting it
Industry · Mining services and technology
Your current IT provider is no longer reliable.
You have a drone survey firm or engineering practice that relies on uptime at remote sites. Your current MSP is failing that. Tickets sit in queues for days. The helpdesk staff offshore do not know your environment. Invoices arrive with vague line items that do not match the work done. The relationship has shifted from partnership to transactional neglect.
What this usually looks like
What this failure looks like for mining services.
A BHP or Rio Tinto security pack arrives with a tight deadline. You need to prove Essential Eight compliance, MFA enforcement, and incident response capability. Your current provider gives you vague assurances or silence. They do not understand the specific requirements of Australian prime contractors. You are left scrambling to gather evidence that proves your operational security.
Remote site connectivity becomes a critical point of failure. Managed LTE or 5G links drop without immediate intervention. The helpdesk cannot diagnose the issue because they lack access or context. Field engineers cannot upload geospatial data. Project timelines slip. The cost of downtime far exceeds the monthly retainer you are paying.
The culture of 'mostly fine' is dangerous. It works until a ransomware attempt or a data breach occurs. At that point, the lack of documented procedures and the absence of a competent security team becomes a legal and contractual liability. You need a provider who takes responsibility for the outcome, not just the ticket.
Where we'd start
Where we start to restore trust.
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Step 01
Audit the current state and break the cycle
We map your existing infrastructure, identify the gaps in Essential Eight maturity, and document the true state of your security posture. We do not hide the bad news. We provide a clear roadmap to remediate the issues that are blocking your prime contractor prequalifications. This includes immediate fixes for MFA, EDR, and patching.
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Step 02
Replace the ticket queue with a team that knows you
We replace the opaque invoicing with clear, itemised reports that show exactly what we did and why. We provide local Australian support that understands your industry. When a remote site goes down, we intervene with the correct technical knowledge. We prioritise your critical operations over low-value tasks.
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Step 03
Secure your data and connectivity
We ensure your geospatial and operational data remains sovereign and protected. We implement resilient managed connectivity for remote sites with failover capabilities. We also prepare you for mandatory ransomware reporting by establishing proper incident response procedures. This is not optional for mining services firms anymore.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 0+
- Loved clients
- 0+
- Aussie techs
- 0%
4.8 average · 46 reviews on Google
“The new investors are making us offshore IT. It sucks. You guys were perfect. I don't want to change.”
Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.