You said · Worried about the questionnaire
Industry · Finance, advisers, accountants, AFSL
The insurance questionnaire is asking harder questions than last year.
A cyber insurance renewal form has landed on your desk with controls that go well beyond basic hygiene. The underwriter wants proof of MFA scope, Essential Eight maturity, and verified backup restoration. A real answer reveals gaps in your current posture. Overstating your capabilities risks a declined claim when a breach occurs. We help you align your technical reality with the insurer's expectations.
What this usually looks like
What the new questionnaire demands from Australian financial services.
Firms holding an AFSL or operating as an AR face scrutiny from APRA CPS 234 and wholesale-client security questionnaires. The insurance form mirrors these regulatory pressures. It asks for specific evidence on data sovereignty, offboarding procedures, and incident response timelines. Generic answers no longer satisfy the underwriter.
Your stack likely includes XPLAN, Iress, Class Super, or BGL alongside Xero and MYOB. Each platform has unique identity and access requirements. The questionnaire demands you prove that these integrations are secured against credential theft and lateral movement. It also probes your ability to isolate backups from ransomware encryption.
The risk is not just a higher premium. It is a declined claim or a total non-renewal. If you answer 'yes' to a control you cannot demonstrate, the insurer can void coverage post-incident. We see firms panic-patching weeks before renewal, which often introduces more errors than it solves.
Where we'd start
Where we start to secure your renewal.
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Step 01
Map controls to your actual posture
We audit your current environment against the questionnaire's specific clauses. We identify where you meet the requirement and where you fall short. This includes checking MFA coverage on all remote access and administrative accounts. We verify that your Essential Eight implementation matches your maturity level.
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Step 02
Validate backups and recovery
We perform a documented restoration test of critical financial data and client records. The insurer wants proof that your backups are immutable and offline. We generate a report showing successful recovery times for your key applications like Iress or XPLAN. This evidence is far stronger than a self-attestation.
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Step 03
Draft defensible answers for the form
We help you complete the questionnaire with precise, evidence-backed responses. Where gaps exist, we document a remediation plan with clear dates. This approach shows the insurer you are managing the risk rather than hiding it. We ensure your incident response plan is current and tested.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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- Aussie techs
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Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
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“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.