You said · Worried about the questionnaire
Industry · Mining services and technology
The insurance questionnaire is exposing gaps you cannot afford.
A cyber insurance renewal questionnaire has landed on your desk. The questions are sharper than the last one. MFA scope, Essential Eight maturity, incident response plans, patching cadence, backup testing, and offboarding procedures. A real answer surfaces gaps. Overanswering risks a declined claim later. We see this pattern across mining services firms every quarter.
What this usually looks like
What the questionnaire pressure looks like for mining services.
Prime contractors like BHP, Rio Tinto, and FMG are tightening their security packs. They demand Essential Eight ML1 self-attestation, MFA enforcement, and documented incident response. Your cyber insurer is now asking the same questions with less grace. You are a drone surveyor or geotech firm. Your IT is a mix of survey laptops, drone fleet management tools, and an ERP system. None of it was built for this level of scrutiny.
The gap is not just technical. It is evidential. The insurer wants proof of backup restoration. They want a named security contact. They want to see that offboarding actually revokes access. If your current setup relies on manual processes or ad-hoc tools, you cannot provide that proof. A 'no' or 'partial' answer here often triggers a premium hike or a exclusion clause.
The risk is real. If you claim 'yes' to a control you cannot demonstrate, the insurer may deny a ransomware payout. We have seen firms lose coverage because they could not produce logs or restoration records when the time came. The questionnaire is not a formality. It is a forensic audit before the event.
Where we'd start
Where we would start to stabilise your position.
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Step 01
Audit the current posture against the insurer's checklist
We map your existing controls to the insurer's specific questions. We identify where you have evidence and where you have gaps. This is not a theoretical review. We look at MFA implementation, EDR coverage, and backup integrity. We produce a gap analysis that tells you exactly what needs to change before the form is returned.
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Step 02
Implement the non-negotiable controls
We deploy MFA on all remote access and critical applications. We ensure endpoints are managed and under EDR. We verify that backups are immutable and testable. We document the incident response plan so it is not just a document but a procedure. These are the controls that keep your policy valid and your data safe.
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Step 03
Prepare the evidence for the insurer
We compile the evidence you need. This includes patching reports, MFA logs, and backup restoration records. We help you answer the questionnaire with confidence. We ensure that every 'yes' is backed by proof. This approach reduces the risk of a denied claim and demonstrates maturity to your prime contractors.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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- Loved clients
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- Aussie techs
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Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
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“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.