You said · Worried about the cyber insurance questionnaire
Industry · Not-for-profit
The cyber insurance questionnaire is exposing gaps in your security.
The renewal forms from insurers are no longer polite. They want proof of MFA scope, Essential Eight maturity, and verified backup restoration. For Australian not-for-profits, this hits hard. You manage donor data under the Privacy Act and volunteer access with limited budget. A defensible answer shows where your controls are thin. Overstating your posture risks a declined claim later.
What this usually looks like
What the questionnaire pressure looks like for not-for-profits.
Your team uses Salesforce NPSP, HubSpot, or DonorTec for donor records. Xero handles the finances. Access is often tied to staff role or volunteer status, with offboarding lagging behind departures. The ACNC Cyber Warden grant programs highlight these risks, but funding is tight. You cannot afford a full security team.
The insurer asks for evidence of patching SLAs, incident response plans, and data backup testing. You know you have backups, but when was the last time you restored a file? Volunteer accounts are hard to govern. The gap between your reality and the insurer's checklist is where claims get denied.
This is not about buying new software. It is about proving what you already do and fixing the gaps that matter. The insurer wants to see that you have looked at your own house. They want to know you can recover from a ransomware event without collapsing the organisation.
Where we'd start
What we do to get your answers right.
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Step 01
Audit the current posture against the form
We review your identity setup, endpoint management, and backup strategy. We check MFA coverage on all admin and donor-facing systems. We verify that volunteer access is revoked within 24 hours of departure. We map your current controls to the insurer's specific questions.
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Step 02
Patch the critical gaps quickly
We focus on the items that trigger immediate decline. This means enforcing MFA everywhere, ensuring backups are immutable and tested, and updating the incident response plan. We prioritise the Essential Eight maturity levels that matter most for insurance compliance.
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Step 03
Draft defensible responses
We help you answer the questionnaire with specifics. We provide the evidence for the 'yes' answers. We outline a clear remediation plan for the 'no' answers with realistic dates. This shows the insurer you are managing the risk, not hiding it.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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- Loved clients
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- Aussie techs
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The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.