You said · Worried about the insurer questions
Industry · RTO or education
The cyber insurance questionnaire is exposing gaps in your RTO setup.
RTOs are seeing sharper questions on renewal. MFA scope, Essential Eight maturity, incident response, patching, backup testing, and offboarding are all under the microscope. A real answer surfaces weaknesses. Overanswering risks a declined claim later. You need a defensible posture, not a guess.
What this usually looks like
What this looks like for an Australian RTO.
You manage student data, USI handling, and AVETMISS submissions across platforms like aXcelerate, Wisenet, or VETtrak. The 2025 Standards for RTOs effective July 1 tighten data retention and privacy expectations. Staff turnover leaves accounts active if offboarding is manual. Multi-campus setups stretch your identity controls thin.
The insurer asks for proof of MFA on all administrative access, not just email. They want evidence of tested backups and a documented incident response plan. They check if your Essential Eight maturity aligns with the risk profile of holding sensitive student and financial records. Your current setup might not meet the threshold.
The pressure comes from state funding bodies and ASQA too. A data breach or ransomware event triggers compliance audits. If your cyber insurance is void because you answered the questionnaire incorrectly, the financial hit is immediate. You need to align your IT hygiene with both the insurer and the regulator.
Where we'd start
Where we start to stabilise your position.
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Step 01
Map the critical assets and access
We identify the systems holding USI data, financial records, and staff details. We enforce MFA on all admin and remote access points. We review identity lifecycle management to ensure offboarding happens instantly. This covers the insurer's first set of questions on access control.
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Step 02
Align with Essential Eight and ASQA
We implement the Essential Eight maturity levels required for your risk profile. We document patching SLAs and backup testing procedures. This creates the evidence trail needed for both cyber insurance underwriters and ASQA compliance officers. It also protects your 2025 Standards readiness.
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Step 03
Draft defensible questionnaire answers
We review the insurer's specific questions against your actual controls. We answer yes only where evidence exists. We answer no with a remediation plan and timeline. That approach prevents future claim disputes. We provide the documentation to support your answers to the underwriter.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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- Loved clients
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- Aussie techs
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Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
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The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.