You said · DIY IT no longer works
Industry · Health and aged care
The in-house IT setup has hit its limit.
Most Australian health and aged-care organisations we meet started with a single IT-adjacent staff member or a casual contractor. It held together when the practice was small. Now you have 50 or 100 staff, multiple sites, and a patchwork of cloud tools. The informal setup is no longer sustainable.
What this usually looks like
What 'outgrowing' looks like in health and aged care.
The clinical team is using Best Practice, Medical Director, or ZedMed alongside Genie or ZedMed for scheduling. Patient data sits across practice management platforms, email, and personal devices. Identity lifecycle is manual. When a nurse leaves, their access lingers. When a new GP starts, onboarding takes days of Slack messages and password resets.
Then the regulators knock. My Health Record Share by Default comes in 2026. The Aged Care Quality and Safety Commission expects documented cyber controls. NDIS Quality and Safeguards requires secure handling of sensitive client data. The Privacy Act is under scrutiny. You need to prove you can protect patient records, not just hope you can.
The work underneath is not glamorous. It is identity, endpoint, backup, and documentation. Done properly once, it scales with the business. Done in a panic before an audit, it does not hold up.
Where we'd start
What we would do in the first ninety days.
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Step 01
Secure the identity layer
MFA on everything that matters. Endpoints under central management and EDR. Identity lifecycle connected to HR so onboarding and offboarding are automated. Backups that we have actually restored from. The Client Security Baseline controls are non-negotiable for our clients, and they are the same controls your regulators are about to ask about.
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Step 02
Make the answers to audits defensible
We have filled in enough healthcare compliance packs to know which questions are load-bearing. We answer yes where the evidence is there. We answer 'not yet, here's the date' where it isn't. Auditors reward a dated plan over a stretched claim.
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Step 03
Build for the next year of growth
Most practices are sized for the patient load they were managing 18 months ago. We look at the hiring plan, the expected service mix, and where the data is going to end up, and we build the platform once so the next hundred patients does not need a second rebuild.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
- 0+
- Loved clients
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- Aussie techs
- 0%
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Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
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The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.