You said · Need a proper IT provider
Industry · Legal
Your DIY IT setup is no longer enough for a law firm.
Most legal practices we work with started with a laptop and a Xero login. It worked for five years. Now you have twenty staff, a trust account, and a cloud stack that looks like a patchwork quilt. The single IT-adjacent person is drowning in Slack messages. You are not getting the identity lifecycle or security controls your PI insurer expects.
What this usually looks like
What DIY IT looks like in a growing law firm.
The team has grown from five to fifty. Onboarding is manual. Offboarding leaves active licences and data access. The trust account handles PEXA transactions without phish-resistant MFA or transaction monitoring. You are using LEAP, Affinity, or Smokeball, but the underlying network security is thin. Client confidentiality is at risk from basic phishing vectors.
AML/CTF Tranche 2 deadlines are looming for conveyancing services. The Privacy Act requires strict data handling. Your PI insurer, likely Law Mutual, is asking for evidence of identity management and backup integrity. The answers are currently 'we think so'. That is not defensible.
The risk is not just technical. It is reputational and financial. Invoice redirection fraud targets conveyancing teams specifically. Without proper email security and verification protocols, one mistake costs the firm its trust account standing. The DIY era is over.
Where we'd start
Where we start to secure your practice.
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Step 01
Secure the identity layer
We enforce MFA on all cloud services and remote access. We connect identity provisioning to your HR process so access is granted and revoked instantly. This stops former staff from retaining access to client files. It also satisfies the basic identity controls your insurers require.
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Step 02
Lock down the trust account and emails
We configure email security to block invoice redirection attempts. We review PEXA access protocols to ensure only authorised personnel can initiate transactions. We implement endpoint detection and response on all workstations. This protects the client data stored in LEAP, Smokeball, or NetDocuments.
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Step 03
Document the posture for compliance
We build a clear audit trail for AML/CTF Tranche 2 and Privacy Act obligations. We provide evidence for your PI insurance renewal. The goal is to remove the guesswork from your security posture. You get a proper provider, not a patchwork of tools.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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- Loved clients
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- Aussie techs
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“The new investors are making us offshore IT. It sucks. You guys were perfect. I don't want to change.”
Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.