You said · Outgrown our DIY IT
Industry · RTO or education
Your IT setup no longer supports the scale of your RTO.
Many Registered Training Organisations started with a single IT-adjacent staff member or a part-time contractor. This works until the student body expands and the regulatory load increases. You now manage aXcelerate, VETtrak, or Wisenet alongside Moodle or Canvas. Identity management is often manual. Security is an afterthought.
What this usually looks like
What DIY IT looks like in a growing RTO.
The team has grown from a handful to 50 or more staff across multiple campuses. Onboarding involves chasing logins and resetting passwords. Offboarding leaves access active for weeks. Historical data is scattered across personal drives and shared folders. There is no formal identity lifecycle.
The 2025 Standards for RTOs effective 1 July 2025 require data management that will survive an audit. You must prove secure handling of USI data and AVETMISS submissions. Cyber insurance providers are now asking detailed questions about your security posture. You cannot answer these from memory or hope.
Patch management is irregular. Backups exist but have never been tested. The risk is not just operational downtime. It is regulatory non-compliance and the loss of funding eligibility. The current setup cannot support the next phase of growth.
Where we'd start
Where we start to stabilise your RTO infrastructure.
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Step 01
Secure identity and access
We implement MFA across all critical systems. We connect identity management to your HR process. This ensures instant access for new staff and immediate revocation for leavers. We lock down admin accounts for aXcelerate and VETtrak. This reduces the risk of credential compromise significantly.
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Step 02
Harden endpoints and backups
We deploy central endpoint management and EDR. We verify backups by performing test restores. We ensure all systems are patched within defined SLAs. This meets the baseline expectations of cyber insurers and prepares you for ASQA audits. We document the configuration for future reference.
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Step 03
Align with 2025 Standards
We review your data handling against the new requirements. We establish clear retention policies for VET records. We create a simple incident response plan. This gives you defensible answers for state-funding bodies and insurers. We do not guess. We build on evidence.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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- Loved clients
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- Aussie techs
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“The new investors are making us offshore IT. It sucks. You guys were perfect. I don't want to change.”
Our clients measure their tenure with us in years, not renewals. When they do have to leave (almost always because they've been acquired), they're sad about it. That's the metric that matters.
“Night and day working with CCP. They came in from day one, spent the time to ensure everything was set up and secure properly, and now everything just works. Due to the success we've had with them, we further engaged them to manage our phone systems and website. If you work with CCP you will never have to worry about your IT systems again.”
“We have been using CCP since the early 2000s and have always had great service on our 20-plus PCs and server. We recently moved to a managed service and cannot rate the experience highly enough. Well done Lee and team.”
“We have been continually impressed with CCP over the several years we have used them. They are extremely efficient, excellent customer service and well priced. I would recommend Lee and his team.”
The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.