You said · IT breaking at 60 staff
Industry · Health and aged care
Your IT setup is not built for fifty staff.
Most allied health and aged-care practices we meet started with a single practice-management license and a shared drive. It held together when the team was small. It stops holding when headcount crosses the fifty mark. Onboarding takes days. Offboarding leaves active licences. The platform security that satisfied the previous auditor now looks like a gap to the Aged Care Quality and Safety Commission.
What this usually looks like
What 'outgrowing' looks like in health and aged care.
The revenue is growing. You have new sites, new investors, or a new contract. The headcount is climbing faster than your IT-adjacent staff can manage. Onboarding a new GP or therapist now involves chasing passwords and manual file copies. Offboarding is often incomplete, leaving access active long after departure. The tooling that worked at fifteen staff is breaking at sixty.
Then a regulator or insurer asks for evidence. The Aged Care Quality and Safety Commission wants to see your cyber posture. NDIS Quality and Safeguards expects secure client data handling. Privacy Act obligations require strict access controls. My Health Record Share by Default 2026 is looming. Your current setup cannot prove you are compliant.
The work underneath is not glamorous. It is identity management, endpoint protection, and a backup strategy that actually works. Done properly, it scales. Done in a panic before an audit, it fails.
Where we'd start
Where we would start.
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Step 01
Secure the identity layer
We enforce MFA on all practice-management platforms like Best Practice, Medical Director, and ZedMed. We connect identity lifecycle to HR so onboarding and offboarding are automated. This stops the leak of active licences and ensures only current staff can access client records. We audit access logs to meet NDIS and Privacy Act requirements.
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Step 02
Harden the endpoints and data
We deploy EDR on all clinical and administrative devices. We verify backups are restorable, not just scheduled. We review AI-scribe governance to ensure patient data is not leaking into third-party models. This covers the Essential Eight controls that insurers and regulators now demand.
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Step 03
Document for the next audit
We create a defensible trail for the Aged Care Quality and Safety Commission and cyber insurers. Every answer on the questionnaire is backed by the log. We build the platform for the next hundred staff, not just the current roster. This prevents the next growth phase from triggering another IT crisis.
CCP's security floor
Every CCP client is covered by the Client Security Baseline.
The CSBO is our contractual security floor. MFA on everything that matters. Application control. Vulnerability management. Backups restored, not just scheduled. Account offboarding the same day someone leaves. Password management staff will adopt. Annual awareness training.
If you won't do the basics, we'd rather decline than take responsibility for an incident you chose to ignore.
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Multi-factor authentication
Phish-resistant MFA on everything that matters.
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Application control
Allowlisted applications. Nothing else runs.
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Vulnerability management
Known vulnerabilities remediated inside thirty days.
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Tested backups
Backups that have actually been restored, not just scheduled.
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Same-day offboarding
Account access cut the day someone leaves the business.
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Password management
A password manager your staff will actually use.
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Awareness training
Annual cybersecurity training. No one opts out.
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The full baseline
Eleven controls in total. Seven shown here. See what's included in Managed IT Complete.
Track record
Twenty years in. A hundred-plus clients. The numbers are load-bearing.
- Years in business
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- Loved clients
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- Aussie techs
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The qualifier
Let's see if we're a fit.
Seven questions, one moment of your time. We'd rather tell you now than three months in.